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Extending product and customer base
Cambridge Building Society wanted to expand their product market to appeal to younger audiences and subsequently boost revenue. With 10to8, they created a more digital approach to their financial services.
Adapting to a digital age
In 2017, CBS wanted to increase their product range to offer mortgages to first and second-time property buyers and increase the breadth of their customer base. A digital customer experience was a key route to attracting and managing prospects and customers. They wanted to offer an easy and reliable solution for digital savvy customers.
Booking virtual appointments for over 10,000 customers
Cambridge Building Society adopted 10to8 across the whole organization. The initial trial period lasted 6 months, after which, full implementation was realized quickly and easily. Cambridge Building Society now uses 10to8’s online booking platform to schedule all of their in-person and virtual appointments for over 10,000 customers.
Scheduling appointments worldwide
Cambridge Building Society is just one of the thousands of financial organizations that keep their customers and staff happy with 10to8’s appointment scheduling software. For instance, Money Plus switched from their previous frusterating booking system to 10to8, and consequently saved 5-9 hours of admin every day.
More Case Studies
1.6 million COVID swabs and counting
Based in Cambridge, Mass, CIC Health co-ordinated public COVID tests as demand rocketed to unprecedented levels. With the help of 10to8, they delivered their vital services at scale with speed and efficiency.
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Equipment utilization at Yale University
Yale’s Biology Department needed a better way to manage their research MRI appointments as simply using Microsoft Excel was admin heavy and risked mistakes happening. As the department expanded, 10to8 solved what was a growing problem.
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Finding the right booking system
Based in the UK, MoneyPlus provides trained advisors to help clients manage their finances. Taking over 50,000 appointments each year, their staff were struggling with their existing online booking system. 10to8 came to the rescue.
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50,000+ appointments in 4 months
In 2021, the Broomfield Public Health Department was tasked with running the COVID-19 vaccination and testing program for 72,000 residents in Broomfield County. Using 10to8, they made their services easily accessible to all.
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