Find out the ROI of self-service appointments
Calculate the Return on Investment of introducing Sign In Scheduling to your business. See the impact on staff workload, no-shows and revenue.
COVID-19 Specific
1.6 million COVID swabs and counting
Based in Cambridge, Mass, CIC Health co-ordinated public COVID tests as demand rocketed to unprecedented levels. With the help of 10to8, they delivered their vital services at scale with speed and efficiency.
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Higher Education
Equipment utilization at Yale University
Yale’s Biology Department needed a better way to manage their research MRI appointments as simply using Microsoft Excel was admin heavy and risked mistakes happening. As the department expanded, 10to8 solved what was a growing problem.
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Financial Services
Finding the right booking system
Based in the UK, MoneyPlus provides trained advisors to help clients manage their finances. Taking over 50,000 appointments each year, their staff were struggling with their existing online booking system. 10to8 came to the rescue.
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Private Healthcare
50,000+ appointments in 4 months
In 2021, the Broomfield Public Health Department was tasked with running the COVID-19 vaccination and testing program for 72,000 residents in Broomfield County. Using 10to8, they made their services easily accessible to all.
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Private Healthcare
Tranforming patient experience
Vesta Healthcare wanted an easier way to manage their appointments, which were all being taken over the phone with pen and paper. With the help of 10to8, they have been able to scale, improve efficiency, and reduce no-shows.
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Universal Healthcare
Scaling an out-of-hours phlebotomy clinic
Salford was managing all of their appointments via pen and paper - a challenging workload that resulted in a lot of additional admin. With the help of 10to8, they launched an online booking system that could manage their appointments and lessen their backlog.
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COVID-19 Specific
An urgent need to protect a community
The University of Alberta needed to roll out a system to allow people to register their vaccination status during the COVID-19 pandemic. With the help of 10to8, they rolled out this program within 5 days and were able to protect their community.
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Universal Healthcare
Digital and accessible phlebotomy bookings
Lincolnshire was taking over 300 calls per day across their busy call centers. With the help of 10to8, they implemented an online booking system and dramatically improved the efficiency across their organisation.
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Higher Education
Closing the gap between students and teachers
Gateway Technical College needed a way to clear extensive backlogs and encourage students to seek medical attention when they needed it. With the help of 10to8, they implemented a system that appealed to both students and teachers.
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Financial Services
Extending product and customer base
Cambridge Building Society wanted to expand their product market to appeal to younger audiences and subsequently boost revenue. With 10to8, they created a more digital approach to their financial services.
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Other
Supporting the growth of Futures Group
Futures Group were working hard to tackle the increasing number of redundancies when COVID-19 hit. By adopting 10to8, they were able to reduce admin, boost efficiency, and help more people find work.
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Universal Healthcare
Keeping clinics from overcrowding
NHS NELFT were struggling to schedule the large backlog of bookings during the first wave of the COVID-19 pandemic. With the help of 10to8, the trust set up a self-service patient booking website so they could continue to provide excellent service.
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Other
Keeping care home residents safe
Barchester has to close their care homes during the pandemic to keep their elderly residents safe. Working with 10to8, they were able to implement a safe visiting system and reunite families for the festive season.
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Universal Healthcare
Modernizing a manual booking process
NHS Nottingham was formed as an emergency COVID-19 response unit. They were responsible for the welfare of just over one million people across Nottingham county. With the help of 10to8, they were able to keep the county safe from the pandemic.
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Other
Safely reuniting families during COVID
Throughout the COVID-19 pandemic, Atria were forced to close their case homes to protect their elderly residents. By utilizing 10to8, they were able to facilitate visits and keep residents connected with their loved ones.
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Financial Services
From 0% to 81% self-serve appointments
Newbury Building Society were struggling with high cancelation rates and low customer satisfaction. With the help of 10to8, they decreased their cancelation rate by 16% whilst boosting customer happiness.
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Universal Healthcare
One of the first hybrid phlebotomy clinics
Chelsea and Westminster were struggling with overcrowded clinics whilst wanting to make the change to a hybrid scheduling model. With 10to8's help, they solved both problems.
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Private Healthcare
Over 16,500 appointments booked in one month
LABx and their partner Prenetics were struggling to manage the high volume of COVID-19 tests they had to schedule. 10to8 helped them manage effectively whilst keeping patients safe.
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Higher Education
A 70% student uptake and an 83% reduction in no-shows
Santa Clara Wilcox High School were battling an admin-heavy student pass system with a risky scheduling system. By switching to 10to8, they solved both their admin issues and security concerns
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Universal Healthcare
A 43.9% decrease in patient wait times
The North West London NHS Trust was operating a walk-in clinic and experiencing many delays. By adopting 10to8, they moved to a virtual scheduling system, solving a problem for patients and staff.
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Higher Education
174% appointment increase and over 23,000 appointments booked
The University of San Francisco was struggling with social distancing and poor engagement from students. With the help of 10to8, they almost 2X their appointment count while keeping students safe and happy.
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Higher Education
700% increase in appointments within just 12 months
Aspiration Training were struggling with their existing booking system. SMS wasn’t integrated and they had to use multiple sites to schedule appointments. 10to8 helped them alleviate both these problems and dramatically scale their bookings.
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Financial Services
77% no-show drop and 588% increase in appointments
A Fortune 500 Wealth Management Bank was struggling with heavy admin work, high no-shows, and using Outlook to schedule all their appointments and couldn’t reach their target market. With the help of 10to8’s online scheduling system, they solved all these problems and more.
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Higher Education
5X increase in members and 436% appointment increase
The University of West England were using Excel to schedule all their appointments. This was a tiresome, admin-heavy process and their student engagement was low. After implementing online scheduling, they managed to 5X their members and significantly scale their appointment count.
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