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One of the first hybrid phlebotomy clinics
Chelsea and Westminster were struggling with overcrowded clinics whilst wanting to make the change to a hybrid scheduling model. With 10to8's help, they solved both problems.
Taking the first step toward a hybrid phlebotomy clinic
Towards the end of 2020, Chelsea and Westminster were struggling to manage patient appointments. During the peak of COVID-19, they had to keep their small patient waiting areas from overcrowding. Staff burnout and patient frustration were high.
On top of this, the phlebotomy clinic was undergoing some changes. They were looking to scale their overall appointments across the clinic and were also looking to make a shift to a hybrid model of taking appointments. Chelsea and Westminster began looking for a secure medical scheduling solution to help with this transformation.
Leading the way with appointment scheduling innovation
Chelsea and Westminster reached out to 10to8 in November 2020. After a 3-month trial process, they onboarded their 10 staff onto 10to8 and rolled it out across their 3 clinics. They made great progress adopting the hybrid model and seamlessly integrated online bookings alongside their existing methods of taking appointments. Within 6 months, Chelsea and Westminster saw an incredible uptake in bookings.
Scheduling patient appointments worldwide
Chelsea and Westminster is just one of the thousands of healthcare organizations that keep patients safe and happy with 10to8’s appointment scheduling software. NHS England, for example, is utilizing the booking solution to coordinate blood tests, COVID tests, PPE fittings, and other appointments.
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In 2021, the Broomfield Public Health Department was tasked with running the COVID-19 vaccination and testing program for 72,000 residents in Broomfield County. Using 10to8, they made their services easily accessible to all.
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