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A customer self-serve system at a top UK Building Society
Newbury Building Society were struggling with high cancelation rates and low customer satisfaction. With the help of 10to8, they decreased their cancelation rate by 16% whilst boosting customer happiness.
Swapping a manual process for automation and self-service
At the end of 2020 Newbury was struggling with arranging their customer appointments. They were experiencing a high rate of appointment cancellations, and their customer satisfaction was very low. At the time, they were using a combination of multiple Outlook calendars and taking appointment requests over the phone - a method that involved a lot of admin. They began looking for a secure, enterprise-scale solution to help.
An uplift of appointments year on year
After a 2 month trial and onboarding period, Newbury adopted 10to8 into their mortgage sales team and their savings sales teams. This provided Newbury with much-improved visibility of customer bookings, and hours of additional admin time now available per agent per month. Within two months they started taking appointments and have since adopted 10to8 across all of their 10 UK branches
Scheduling appointments worldwide
Newbury Building Society is just one of the thousands of financial organizations that keep their customers and staff happy with 10to8’s appointment scheduling software. For instance, Money Plus switched from their previous frustrating booking system to 10to8, and consequently saved 5-9 hours of admin every day.
More Case Studies
1.6 million COVID swabs and counting
Based in Cambridge, Mass, CIC Health co-ordinated public COVID tests as demand rocketed to unprecedented levels. With the help of 10to8, they delivered their vital services at scale with speed and efficiency.
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Equipment utilization at Yale University
Yale’s Biology Department needed a better way to manage their research MRI appointments as simply using Microsoft Excel was admin heavy and risked mistakes happening. As the department expanded, 10to8 solved what was a growing problem.
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Finding the right booking system
Based in the UK, MoneyPlus provides trained advisors to help clients manage their finances. Taking over 50,000 appointments each year, their staff were struggling with their existing online booking system. 10to8 came to the rescue.
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50,000+ appointments in 4 months
In 2021, the Broomfield Public Health Department was tasked with running the COVID-19 vaccination and testing program for 72,000 residents in Broomfield County. Using 10to8, they made their services easily accessible to all.
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