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Keeping clinics from overcrowding
NHS NELFT were struggling to schedule the large backlog of bookings during the first wave of the COVID-19 pandemic. With the help of 10to8, the trust set up a self-service patient booking website so they could continue to provide excellent service.
A self-service patient flow and better patient engagement
NHS NELFT were struggling to schedule the large backlog of bookings that built up during the first wave of the COVID-19 pandemic. They had to adapt their business model to keep the patients safe and introduced a phone and email system for inbound booking requests. They soon had a backlog of over 2,000 appointments.
Fully set up in just a week, the Trust saw instant results
NELFT investigated a range of solutions. They needed a booking system that would match NELFT’s clinical needs and one that was straightforward, quick to implement, and easy to use. 10to8 was chosen for three reasons; Capability, simplicity, and transparency. The Trust got set up and running within a week and managed to clear out their 2,000-strong patient backlog almost instantly.
“I recommended 10to8 to the CCG. and other partners, and colleagues. We’ve received many compliments about 10to8. The Director of the CCG., for instance, booked an appointment for her mother via the website and she found it very simple and quick.”
- Sanjiv Luckhea, Healthcare Manager, NHS North East London Foundation Trust
Scheduling patient appointments worldwide
NHS NELFT is just one of the thousands of healthcare organizations that keep patients safe and happy with 10to8’s appointment scheduling software. NHS England, for example, is utilizing the booking solution to coordinate blood tests, COVID tests, PPE fittings, and other appointments.
More Case Studies
1.6 million COVID swabs and counting
Based in Cambridge, Mass, CIC Health co-ordinated public COVID tests as demand rocketed to unprecedented levels. With the help of 10to8, they delivered their vital services at scale with speed and efficiency.
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Equipment utilization at Yale University
Yale’s Biology Department needed a better way to manage their research MRI appointments as simply using Microsoft Excel was admin heavy and risked mistakes happening. As the department expanded, 10to8 solved what was a growing problem.
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Finding the right booking system
Based in the UK, MoneyPlus provides trained advisors to help clients manage their finances. Taking over 50,000 appointments each year, their staff were struggling with their existing online booking system. 10to8 came to the rescue.
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50,000+ appointments in 4 months
In 2021, the Broomfield Public Health Department was tasked with running the COVID-19 vaccination and testing program for 72,000 residents in Broomfield County. Using 10to8, they made their services easily accessible to all.
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