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    Keeping clinics from overcrowding

    Keeping clinics from overcrowding

    NHS NELFT were struggling to schedule the large backlog of bookings during the first wave of the COVID-19 pandemic. With the help of 10to8, the trust set up a self-service patient booking website so they could continue to provide excellent service.

    A self-service patient flow and better patient engagement

    NHS NELFT were struggling to schedule the large backlog of bookings that built up during the first wave of the COVID-19 pandemic. They had to adapt their business model to keep the patients safe and introduced a phone and email system for inbound booking requests. They soon had a backlog of over 2,000 appointments.

    Fully set up in just a week, the Trust saw instant results

    NELFT investigated a range of solutions. They needed a booking system that would match NELFT’s clinical needs and one that was straightforward, quick to implement, and easy to use. 10to8 was chosen for three reasons; Capability, simplicity, and transparency. The Trust got set up and running within a week and managed to clear out their 2,000-strong patient backlog almost instantly.



    “I recommended 10to8 to the CCG. and other partners, and colleagues. We’ve received many compliments about 10to8. The Director of the CCG., for instance, booked an appointment for her mother via the website and she found it very simple and quick.”

    - Sanjiv Luckhea, Healthcare Manager, NHS North East London Foundation Trust


    Scheduling patient appointments worldwide

    NHS NELFT is just one of the thousands of healthcare organizations that keep patients safe and happy with 10to8’s appointment scheduling software. NHS England, for example, is utilizing the booking solution to coordinate blood tests, COVID tests, PPE fittings, and other appointments. 

    Chat to us and write your own success story

    Book a call with our team to talk about your organization’s needs and how Sign In Scheduling will drive ROI. We have helped over 200,000 businesses worldwide — now it’s your turn.