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Modernising a manual booking process
NHS Nottingham was formed as an emergency COVID-19 response unit. They were responsible for the welfare of just over one million people across Nottingham county. With the help of 10to8, they were able to keep the county safe from the pandemic.
Responding to an emergency scheduling need
With the global pandemic, the CCG suddenly had to arrange an overwhelming number of appointments for mask fittings with their staff. The process meant lots of outreach, scheduling admin, and other hugely manual tasks all to make sure that all staff providing a service to patients were safe. Time was of the essence and they quickly realised that the scheduling process needed to be more reliable, faster, and take less time - it needed to be automated.
Helping a community through tough times
The small team had to book in all the carers to test whether the face masks fit well and will be sufficient in protecting staff as well as patients - they set up an online booking page via 10to8. Tom, PPE Manager, estimates that automating this otherwise tedious process is saving the PPE team weeks of time.
“I didn’t anticipate how greatly useful 10to8 was going to be, especially in predicting the demand and planning ahead.” - Staff at NHS Nottingham and Nottinghamshire CCG.
Scheduling patient appointments worldwide
NHS Nottingham is just one of the thousands of healthcare organizations that keep patients safe and happy with 10to8’s appointment scheduling software. NHS England, for example, is utilizing the booking solution to coordinate blood tests, COVID tests, PPE fittings, and other appointments.
More Case Studies
1.6 million COVID swabs and counting
Based in Cambridge, Mass, CIC Health co-ordinated public COVID tests as demand rocketed to unprecedented levels. With the help of 10to8, they delivered their vital services at scale with speed and efficiency.
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Equipment utilization at Yale University
Yale’s Biology Department needed a better way to manage their research MRI appointments as simply using Microsoft Excel was admin heavy and risked mistakes happening. As the department expanded, 10to8 solved what was a growing problem.
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Finding the right booking system
Based in the UK, MoneyPlus provides trained advisors to help clients manage their finances. Taking over 50,000 appointments each year, their staff were struggling with their existing online booking system. 10to8 came to the rescue.
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50,000+ appointments in 4 months
In 2021, the Broomfield Public Health Department was tasked with running the COVID-19 vaccination and testing program for 72,000 residents in Broomfield County. Using 10to8, they made their services easily accessible to all.
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