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A 43.9% decrease in patient wait times
The North West London NHS Trust was operating a walk-in clinic and experiencing many delays. By adopting 10to8, they moved to a virtual scheduling system, solving a problem for patients and staff.
From walk-ins to an online patient booking system
The North West London NHS Trust were operating a walk-in clinic and struggling with long delays and lots of staff admin. They decided they needed a secure online patient booking system to improve the process, streamline their appointment bookings, and reduce no-shows.
Less staff admin, fewer no-shows, and better patient engagement
They were recommended 10to8 from within their network by another NHS Trust and embarked on a 3 month trial period. They integrated their online booking page with their website portal which allowed patients to book their own phlebotomy appointments. Within just 12 months, North West London NHS had experienced a 25% increase in appointment volume and a 43.9% derease in patient wait times.
Scheduling patient appointments worldwide
The North West London NHS Trust is just one of the thousands of healthcare organizations that keep patients safe and happy with 10to8’s appointment scheduling software. NHS England, for example, is utilizing the booking solution to coordinate blood tests, COVID tests, PPE fittings, and other appointments.
More Case Studies
1.6 million COVID swabs and counting
Based in Cambridge, Mass, CIC Health co-ordinated public COVID tests as demand rocketed to unprecedented levels. With the help of 10to8, they delivered their vital services at scale with speed and efficiency.
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Equipment utilization at Yale University
Yale’s Biology Department needed a better way to manage their research MRI appointments as simply using Microsoft Excel was admin heavy and risked mistakes happening. As the department expanded, 10to8 solved what was a growing problem.
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Finding the right booking system
Based in the UK, MoneyPlus provides trained advisors to help clients manage their finances. Taking over 50,000 appointments each year, their staff were struggling with their existing online booking system. 10to8 came to the rescue.
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50,000+ appointments in 4 months
In 2021, the Broomfield Public Health Department was tasked with running the COVID-19 vaccination and testing program for 72,000 residents in Broomfield County. Using 10to8, they made their services easily accessible to all.
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