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436% appointment increase and 5X increase in members
The University of West England were using Excel to schedule all their appointments. This was a tiresome, admin-heavy process and their student engagement was low. After implementing online scheduling, they managed to 5X their members and significantly scale their appointment count.
Swapping admin-heavy Excel for streamlined online scheduling
Back in 2018, the University of West England was using Microsoft Excel to schedule all of their appointments for their Center for Music. There was no self-service option for students to book their own appointments, so scheduling was a time consuming process with a lot of back and forth emailing. They only had 400 members and student engagement was low.
5X increase in members and 436% increase in appointments
The university started using 10to8 in late 2018. after just a few months, they had six staff members taking more than 700 appointments monthly. By mid-2021, they were taking thousands of appointments each month. Fast forward to now and they have seen a 5X increase in members and 436% increase in appointments.
Scheduling appointments worldwide
The University of West England is just one of the thousands of financial organizations that keep their customers and staff happy with 10to8’s appointment scheduling software. For instance, Money Plus switched from their previous frustrating booking system to 10to8, and consequently saved 5-9 hours of admin every day.
More Case Studies
1.6 million COVID swabs and counting
Based in Cambridge, Mass, CIC Health co-ordinated public COVID tests as demand rocketed to unprecedented levels. With the help of 10to8, they delivered their vital services at scale with speed and efficiency.
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Equipment utilization at Yale University
Yale’s Biology Department needed a better way to manage their research MRI appointments as simply using Microsoft Excel was admin heavy and risked mistakes happening. As the department expanded, 10to8 solved what was a growing problem.
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Finding the right booking system
Based in the UK, MoneyPlus provides trained advisors to help clients manage their finances. Taking over 50,000 appointments each year, their staff were struggling with their existing online booking system. 10to8 came to the rescue.
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50,000+ appointments in 4 months
In 2021, the Broomfield Public Health Department was tasked with running the COVID-19 vaccination and testing program for 72,000 residents in Broomfield County. Using 10to8, they made their services easily accessible to all.
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