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The Coolest 10to8 Features You Didn’t Know Existed
Correct us if we’re wrong, but everyone likes a feature-rich piece of software. The ease and convenience of doing everything in one place and the satisfaction of not having to purchase multiple tools is worth its weight in gold. That’s why I believe that all software should have ample features and capabilities so that users can get the most out of it. I also know that this is something 10to8 does exceptionally well. Why, you ask? Well, let me explain.
We develop new 10to8 features regularly, many of these based on customer feedback and requests. We believe strongly in a user-friendly UI because, let’s face it, if you can’t find your way around the software or understand how to make use of its features, then it won’t be of much value to you. We also understand that one size doesn’t fit all, and users should have the ability to tailor their 10to8 experience based on their individual needs and preferences.
Bearing all that in mind, we’ve rounded up the coolest features of 10to8. Ranging from security and compliance features to accessibility features and much more in between, these are the things that make 10to8 the right scheduling solution for your needs.
1. The ability to search for slots
A crowded calendar is pretty common for many businesses. But that doesn’t make it easy!
Multiple overlapping appointments across multiple diaries can be tricky to manage – particularly when you have a client waiting for a time slot. But 10to8’s Available Slots feature comes to the rescue.
This feature literally lets you search for the nearest available slot. Simply select a service and 10to8 will look through all staff and locations to discover the slots available. All this happens instantaneously, so you don’t have to keep customers waiting or spend precious time trawling through calendars.
2. Multiple timezone management
For businesses spread across multiple countries or time zones, bookings in meetings can be a difficult task. Knowing when your colleagues are available and what times these coincide with when you’re available is challenging. Plus, you have to make sure you’re not booking a meeting at midnight!
10to8 has several handy features for managing different time zones effectively, making all of this much simpler. With 10to8, you can:
- Set multiple time zones for each member of staff
- Set a separate time zone for your business
- Allow other staff to select which timezone they want to book in
- Allow customers to select which timezone they want to book in
- Automatically determine time zones for customers when they book via the online booking page.
All this will help you manage your appointments around the clock – no matter the time zone!
3. Integrate with multiple calendars at the same time
Calendar sync is one of the most requested and arguably the most important aspects of online scheduling. Your customers need to know your availability and when they book an appointment. But 10to8 goes one step further with this and allows you to sync multiple calendars at the same time.
Whether it’s Google, Outlook, or iCloud calendar; 10to8 can integrate with them all, ensuring that your customers always know when you’re available. You could have your holidays syncing from your phone calendar, your meetings from your work one, and your personal meeting coming from another – and they’d all sync seamlessly into 10to8.
With this, your availability is always up to date, no appointment slot goes wasted, and you’re always able to maximize your time. Knowing which times are available will also enable you to better accommodate customer requests and avoid accidental double bookings.
4. HIPAA and GDPR compliance
Compliance is incredibly important no matter the situation, especially if you’re using advanced scheduling software that might come into contact with your customers’ data.
HIPAA is the United States’ Health Insurance Portability and Accountability Act of 1996, which sets requirements for the safeguarding of protected health information (PHI). GDPR stands for General Data Protection Regulation and applies to all businesses in the EU.
Depending on the type of business you have and where you are in the world will dictate which of these are most important to you. But luckily, 10to8 conforms to both standards guaranteeing the security of your bookings, your customers, and your business.
5. The 10to8 Accessibility Suite
The beauty of 10to8 is that its feature-richness isn’t just limited to the functional aspects of scheduling. It also extends to making sure that everyone can use the software, including people with disabilities.
Let me introduce you to The 10to8 Accessibility Suite.
This WCAG-compliant tool ensures simple, accessible bookings for all of your customers. It guarantees that your booking pages can be read by screen readers and features voice booking technology allowing customers to phone an automated line to book their appointments.
As well as helping those with disabilities, this is ideal for those living in remote areas who might not get internet access. It’s also suitable for those who are less technology-savvy and aren’t able to use an online booking page. The Accessibility Suite means that no one is excluded from the 10to8 booking experience.
6. Private and public availability
This feature gives busy staff members the flexibility to select who they are available for. You can make your availability within 10to8 both private or public.
When your availability is set to public, anyone can book an appointment in your calendar whether they are customers or colleagues. However, if you set your availability to private, you can only be booked by other staff members in your organization.
This allows for greater flexibility and control over who can book a meeting with you and is helpful if you need to 'block' some of your available time for internal meetings only.
7. Booking invites
This is one of the 10to8 features we designed specifically off the back of a customer request. And it’s turned into one of our coolest features.
Booking invites allows you to send a private personalized booking link to any customer. You, the business, can customize every aspect of this link. You can select:
- The staff member
- The booking location
- The service.
The customer simply selects the time that works best for them and hits the ‘Book’ button and, voila! The meeting is in the calendar.
These links give you complete control over what your customer can book. They are perfect for private services that you might not want on your online booking page. You can also give these links an expiration date, meaning you can force the customer to book within a certain time frame.
For more information about Booking Invites, click here.
8. Clients can pick their preferred video conferencing tool
An aspect of online scheduling that’s grown more popular in recent years is the ability to book virtual meetings. Holding appointments online gives clients and staff members the flexibility to meet from anywhere. It also means that you can liaise with people overseas much easier. And 10to8 can accommodate this very well.
As well as integrating with a range of virtual meeting software, 10to8 allows customers to pick their preferred video conferencing tool.
For instance, many companies around the world use Zoom to host virtual meetings, but if your customer would rather join a meeting in Microsoft Teams, they can select this when they book the appointment. 10to8 will automatically send out a link to join the MS Teams meeting, instead of sending the usual meeting to join Zoom.
This feature helps ensure that clients feel comfortable and secure when they are joining an appointment, making it as hassle-free as possible and allowing them to join with fewer technical difficulties.
Having feature-rich, reliable, and customizable software is essential for users to get the most value. With a strong priority for meeting customer needs, 10to8 aims to provide an intuitive platform and allow users to enjoy a market-leading experience that keeps them coming back.
The features above are just a few of what’s on offer from 10to8 – and they’re our personal favorites! But there’s plenty more to explore.
With its feature-rich capabilities and focus on accessibility, security, and reliability, 10to8 is the perfect appointment scheduling tool for businesses that want to streamline their operations.
For more information or a walkthrough of any of these features, get in touch with us today.