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Safely reuniting families during COVID
Throughout the COVID-19 pandemic, Atria were forced to close their case homes to protect their elderly residents. By utilizing 10to8, they were able to facilitate visits and keep residents connected with their loved ones.
Reuniting families & promoting connections during COVID
Atria Senior Living is one of North America’s most reputable assisted living and retirement community providers. Due to the COVID-19 pandemic, they had to close their care communities for external visitors and non-essential contact for months. Their priority was to ensure the safety and health of community residents and employees but they were also keen to keep everybody happy and connected with their loved ones.
Quickly introducing high-volume scheduled visits
Atria Senior Living needed to automate highly manual processes to save time on visit scheduling and reallocate resources to other areas of their assisted living communities whilst providing the best possible customer experience that matched their reputation. 10to8 offered the very specific solutions that Atria care communities needed and allowed them to carry out millions of safe visits keeping their families closely connected and happy.
“We looked at 2-3 other scheduling solutions and some of them were good for a single appointment type that we wanted to do more. We also needed to forecast demand and run powerful reports. But what really set 10to8 apart was the communication piece.”
- Abby Figueroa, SVP of Functional Operations, Atria Senior Living.
Scheduling appointments worldwide
Atria Senior Living is just one of the thousands of care homes that keep thei residents safe and happy with 10to8’s appointment scheduling software. Barchester, for example, were one of the first care homes in the UK to co-ordinate safe visits through COVID-19.
More Case Studies
1.6 million COVID swabs and counting
Based in Cambridge, Mass, CIC Health co-ordinated public COVID tests as demand rocketed to unprecedented levels. With the help of 10to8, they delivered their vital services at scale with speed and efficiency.
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Equipment utilization at Yale University
Yale’s Biology Department needed a better way to manage their research MRI appointments as simply using Microsoft Excel was admin heavy and risked mistakes happening. As the department expanded, 10to8 solved what was a growing problem.
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Finding the right booking system
Based in the UK, MoneyPlus provides trained advisors to help clients manage their finances. Taking over 50,000 appointments each year, their staff were struggling with their existing online booking system. 10to8 came to the rescue.
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50,000+ appointments in 4 months
In 2021, the Broomfield Public Health Department was tasked with running the COVID-19 vaccination and testing program for 72,000 residents in Broomfield County. Using 10to8, they made their services easily accessible to all.
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