10to8 New Features Q1 2023

The first quarter of 2023 is already over — we can hardly believe it! But with new quarters come new features, and I’m pleased to say that, here at 10to8, a Sign in Solutions Company, we have a lot to tell you about!

Last quarter was busy. We’ve been working hard on lots of events, integrations, and feature developments to pursue our goal of visitor management solutions that go above and beyond to achieve best-in-class check-in experiences, safe workplaces, and all-around streamlined visitor management. And, we’re definitely one step closer

In this blog post, we'll be taking a closer look at 10to8's latest updates: Smart messaging, integration with Sign In App and Google Meet, and the ability to upload customer documents to your account. 

Are you as excited as we are? Keep reading to learn more about these fantastic new features and how they can improve your workflow.

Smart messaging

Smart messages are designed to take care of specific communications on your behalf. Thanks to the power of AI technology, this cutting-edge feature can do everything from providing customers with appointment information to sending rebooking links and even canceling appointments upon request.

Here's an example of how it works: 

Let’s say that your college is hosting an open day. Hundreds or even thousands of prospective students are looking to visit your campuses and they all have some questions about their visit. Where can they park? Which classes can they visit? Which buildings are accessible? Questions you likely get asked almost daily but with the high volume of queries during the open day, you struggle to keep up with. 

You can’t repeat this first impression on students, and if you fail to get back to them right away, they might choose another institution. 10to8’s smart messaging solution will dig into the information within your account and get back to all these queries resulting in a best-in-class student experience — and increased admissions at the start of the semester. 

Powered by ChatGPT, the smart messaging feature is directly built into your 10to8 inbox and uses the latest and most advanced Open AI technology. With millions of conversations already built into the AI, it can observe different dialogues with incredible accuracy and identify appropriate answers in a flash.

• Why try smart messages: improve customer experience: customers receive prompt and accurate responses to their questions;
• Effortless efficiency: Messages about customer bookings are not missed;
• Reduced admin: you can focus on more complex tasks instead of being bogged down with admin work. 

So, whether it's a text message or an email, you can be sure that the smart messaging feature of 10to8 will provide accurate and timely responses to your customers.

See this article to learn more about Smart Messaging.

Sign In App Integration

Say goodbye to the old-fashioned way of signing in staff, and visitors at your business premises with Sign In App, the modern solution that simplifies the check-in process.

Sign In App is the smart and safe way to sign in visitors, employees, students, and contractors. It provides flexible tools to make your visitor and employee sign-in processes seamless, including features for health and safety, data compliance, and a free smartphone app for employee sign-in.

Sign In App is trusted by over 13,000 businesses, schools, and local authorities across the globe, signing in millions of guests each year.

Learn more about them here.

Now, if you pair Sign In App with 10to8, your customers can easily manage their bookings and self-check-in upon arrival. This provides a fantastic customer experience while significantly reducing your administrative workload.

This integration is a game-changer for businesses looking to provide a seamless and hassle-free check-in experience to their customers.

For example, if you’re running a busy medical practice, your patients can use 10to8 to schedule and manage their appointments, then upon arrival, they can check themselves in at your clinic. This will be recorded both in Sign In App and 10to8, so you can slash admin burden and gain better insights into patient volumes and missed appointments j— without additional work. 

Why connect Sign in App and 10to8:

• Provide best-in-class customer experience from pre-registrations to check-ins;
• Design an admin-free visitor flow that will transform your organization and raise efficiency;
• Track visitor attendance more accurately and gain actionable business insights. 

Stay tuned for updates and register for our upcoming webinar below, to learn about this in more detail!

Google Meet Integration

Exciting news for those who have been offering virtual appointments — the highly anticipated Google Meet integration is now here!

This integration works seamlessly alongside your existing Google Calendar sync, and allows you to offer your services online.

Once active, event booking in your Google Calendar will have a Google Meet link, and those same links will appear in the 10to8 app and email reminders, so attendees can easily join the virtual room.

This functionality works the same way as Zoom or Microsoft Teams, making virtual appointments happen securely and through the platform your clients prefer. 

Upload customer documents

We're thrilled to announce that you can now upload documents and files directly to customer records. We know how important it is to keep all your customer information in one place, and this new feature makes it even easier to stay organized.

You could use this to:

• Manage CVs and cover letters during the recruitment process
• Keep track of performance review documents for employees
• Manage referral documentation or test results in healthcare
• File mortgage documentation or other financial paperwork

Try this new feature on any of your customers under the 'Documents' section on their profile.

Overall…

These latest features are set to improve the way you manage your appointments and communicate with your customers. From the friendly AI-powered smart messaging feature to the Sign In App integration, these updates are designed to power appointments for time better spent. 

At 10to8, we're committed to providing you with the best possible experience when it comes to appointment scheduling and running your business. We believe that these new features will help you save time, streamline your processes, and provide a better customer experience overall. 

So why wait? Head over to your 10to8 account and start exploring these exciting new features today!

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Plus, keep an eye out for future updates and subscribe to our newsletter to be the first to know. 

As always, if you have any questions, further feedback, or suggestions, or need help with anything, don’t hesitate to reach out.